Alma Faulkenberger is an 85 years old female outpatient sitting in the waiting room awaiting an invasive pelvic procedure. The health care professional who will assist in her procedure enters the room and calls Alma. There is no reply, so he leaves again. Another 15 minutes pass and the professional approaches Alma and shouts in her ear, Are you Alma Frankenberg? She replies, No I am not, I am not deaf either, and when you get my name correct I will answer you. Using the topic 1 materials, develop a plan to help Alma be complaint with the procedure and post-treatment medication. Also, describe the approach you would take to patient education in this case. How would you collaboration to assist in compliance with a patient as difficult as Alma?