Hourly Rate Dilemma
Hourly Rate DilemmaThis is an actual event that occurred in 2017 at an independent property in San Diego. You are the Hotel Manager and your four Assistant Front Desk Managers have complained that their salary of $15 per hour is unfair as Front Desk agents make $13.50 and with regular bonuses for suite upgrades make on average $16 per hour.Although they did not threaten to leave, you sense that without an increase they will consider other options including stepping down to a Front Desk agent role or leaving the property for an Assistant Manager position at a competitor property.You stated that you would bring their wage concerns to property management. In an informal compensation assessment, properties in your comp set pay their assistant managers between $14.50 and $17, so you are currently in alignment.Discussion Question One: (5 to 8 sentences) Would you recommend to property management an increase of pay for your assistant managers? Discussion Question Two: (5 to 8 sentences) (2 OptionA) If yes, what do you believe is a fair hourly rate? Your department must adhere to a strict budget. What suggestions do you have to cut the budget in other areas?(2 Option B) If no, what would you do to motivate assistant managers to stay?
