Analysis of Publix Supermarket’s customer service strengths and weaknesses. Strengths What does the company do best in providing customer service? What are characteristics of its customer service that provide a distinct advantage over the competition? How does it exceed customers’ expectations? Provide an example. Weaknesses What does the company’s customer service lack? What can it improve? Explain a strategy to make these improvements. Conclusion Summarizing key strengths and weaknesses. Provide your opinion of the company’s overall customer service quality.
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